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Questions,
answered.

Everything about the strips, how they are made, and how orders work. If it is not here, ask us.

The strips

What is FlexFlash™?

Our name for the patent-pending film behind every FlexRX strip: a single layer of pullulan, cast to a fixed amount of each formula and sealed in its own foil packet.

What flavours are there?

One flavour per formula: Recover (strawberry), Vitality (acai berry), Radiance (kiwi lime), Build (blueberry).

What is on the carton?

The formula, the flavour, the strip count, the full Supplement Facts panel, and the lot number and expiry date, printed on the base.

Quality

How are they tested?

Every production lot goes to an independent laboratory, which confirms identity and purity before anything ships. The result is tied to the lot number printed on your carton. Nothing ships on an in-house result alone.

Where are they made?

In the United States, in a facility that follows current Good Manufacturing Practice (cGMP).

Can I see the paperwork for my lot?

Yes - contact us with the lot number from your carton and we will send the report for that lot.

Storage and shipping

Do they need refrigeration?

No. Each carton is shelf stable for 24 months. Keep it sealed, cool, dry, and out of direct light - a drawer, a gym bag, or a carry-on is fine.

What actually arrives?

A 30-strip carton. Every strip is sealed in its own foil packet.

How fast does it ship?

Orders leave in 1 to 2 business days in plain, unbranded packaging with carrier tracking. Tracking appears in your account and on the Track page as soon as a label is created.

Can I travel with them?

Yes. There is no liquid, no powder and no cold chain, and a carton is flat enough to live in a bag.

Orders

How can I pay?

At checkout you choose a payment method (Zelle, Venmo) and send the order total directly to us. After placing the order, email a screenshot of your payment to as proof. Your order is reserved and ships once we confirm payment.

What is your return policy?

Unopened cartons can be returned within 30 days. If anything arrives damaged, reach out and we will make it right.

How do I track an order?

Sign in to your account for order history and status, or use the Track page with your order number and the email on the order.